Shipping & Returns Policy

Shipping policy

Shipping
Delivery in most cases is via Australia Post. In some regional areas local delivery contractors are used. Once your purchase is received, allow 1-4 days for dispatch of your goods. Goods are dispatched on week-days only, excluding weekends and public holidays. Tracking identification will be sent via the customers email address provided.

Note: Please check you have entered your correct address at checkout, In some cases 'auto-fills' may not be correct. Earth to Life is not responsible for dispatch to incorrect addresses made by the customer.

Note: Phone orders will incur a flat rate delivery cost of $12.00.

Boxing Day Sale:

Earth to Life will be closed from Wednesday, December 25th, and will reopen on Thursday, January 2nd, 2025. Please note that orders placed during this period may experience extended delivery times.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we can't guarantee that we will receive your returned item.

Refund policy

Refunds and Returns Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To be eligible for a refund your product must be damaged, faulty or soiled.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate such as stockings, gloves, underwear, socks or sanitary goods.

No Refunds or Exchanges on Boxing Day & Clearance SALE Products, this includes:

No Refunds on Gift Cards -

No Rainchecks & Stock Availability Not Guaranteed

Not Available With Any Other Offers

Boxing Day Sale

No refunds, exchanges or rain-checks. Not in Conjunction with other Offers or Promo's

Return of Goods Process

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Return Address:

Earth to Life Eco Store

614 Dean Street

Albury NSW 2640

Refunds (if applicable)

You are only eligible for a refund if your item is faulty, damaged or soiled. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@earthtolife.com.au

Sale items (if applicable)

Only regular priced items may be exchanged & refunded (where applicable), unfortunately sale items cannot be exchanged or refunded.

Exchanges (if applicable)

We only replace/refund items if they are defective, damaged, soiled or faulty. If you need to exchange it for the same item, send us an email at hello@earthtolife.com.au and send your item to: Earth to Life 614 Dean Street Albury New South Wales 2640

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase was shipped, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
SALE ITEMS (Please take note: Only regular priced items may be returned, sale items cannot be refunded or exchanged)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@earthtolife.com.au
and send your item to: 614 Dean Street Albury New South Wales AU 2640.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return Address: Earth to Life 614 Dean Street Albury New South Wales 2640

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